Cancellation & Refund Policy
Last updated: February 2025
Important Note
Cancellation policies may vary by tour operator and package. The specific terms for your booking will be communicated during the booking process. The policy below serves as a general guideline.
1. Cancellation by Customer
If you need to cancel your booking, the following cancellation charges may apply based on how far in advance you cancel:
| Cancellation Period | Cancellation Charges |
|---|---|
| 30+ days before departure | 10% of total cost |
| 15-29 days before departure | 25% of total cost |
| 7-14 days before departure | 50% of total cost |
| Less than 7 days before departure | 100% of total cost (No refund) |
2. How to Cancel
To cancel your booking, please contact us through one of the following methods:
- Email us at bookings@holideplanning.com with your booking reference
- Call our customer support during business hours
- Use the cancellation option in your booking confirmation (if available)
3. Refund Process
- Refunds will be processed within 7-14 business days after cancellation approval
- Refunds will be credited to the original payment method
- Bank processing times may add 3-5 additional days
- Payment gateway charges (if any) are non-refundable
4. Modifications to Booking
If you wish to modify your booking (change dates, add/remove travelers, upgrade package):
- Modifications are subject to availability
- A modification fee may apply depending on the changes requested
- Date changes within 7 days of departure may be treated as cancellation
- Price differences (if any) will be charged or refunded accordingly
5. Cancellation by Tour Operator
In rare cases, the tour operator may cancel a trip due to:
- Insufficient number of participants
- Natural disasters or severe weather conditions
- Political unrest or safety concerns
- Government restrictions or advisories
In such cases, you will be offered a full refund or the option to reschedule your trip at no extra cost.
6. No-Show Policy
If you fail to show up for your tour without prior cancellation, no refund will be provided. Please ensure you arrive at the designated meeting point on time.
7. Travel Insurance
We strongly recommend purchasing travel insurance that covers trip cancellation, medical emergencies, and other unforeseen circumstances. This can help protect your investment in case you need to cancel.
8. Contact Us
For cancellation requests or questions about this policy:
Holidays Planning
Email: bookings@holideplanning.com
Response time: Within 24 hours